Good returns

Return of goods

We encourage you to use the electronic ALBECO RETURN FORM. Returns submitted via the on-line return form will be considered as a priority.

Warranty for purchased products:

We guarantee the highest quality of our products in terms of materials and workmanship. Factors influencing the granting of a warranty are

• mounting method
• way of lubrication
• work environment

In many cases these factors are unknown and difficult to pin down. Therefore, we cannot provide a clear, permanent guarantee of product lifetime. Each case of granting a product warranty is considered individually by our employees, if necessary, also by the supplier.

Conditions for granting the return of goods:

Albeco Sp. z o.o. guarantees the right to return the purchased goods within 14 calendar days from the date of its delivery.

• Only unused, undamaged, complete, undamaged goods, goods returned with the original packaging are subject to return.
• Acceptance of a return of goods is possible only on the basis of a paper RETURN FORM IN ALBECO and RETURN FORM ON-LINE available on the Client's account in the tab:
• Your account
• Returns of goods.

 

 

• The return of the goods is accepted only on the basis of a correctly completed return form sent via the website or with the returned product.
• Only goods purchased from the warehouse are subject to returns, goods imported on request are not subject to returns.
• Goods from the following groups are not eligible for return:
  • plumber,
  • adhesives and lubricants,
  • mounting accessories,
  • heaters,
  • pullers,
  • pneumatics,
  • measuring instruments
  • diagnostics

due to the inability to verify whether the mentioned device and accessories have been used or not damaged (e.g. overloaded).

PLEASE NOTE:

• The goods must be delivered at their own expense - we do not accept shipments sent back at our expense or cash on delivery
• Standard orders with a value above PLN 500 net are sent at the expense of Albeco. If, after returning the goods, the invoice value drops below PLN 500, a VAT invoice will be issued to cover the costs of transport.
• The returned goods should be carefully packed in a cardboard box, a protective envelope or delivered in person to the Albeco branch where it was purchased.
• Upon receipt of the return, a correction invoice is sent with the request to return a signed copy.
• A refund is made upon receipt of a signed copy of the correction invoice.

In case of further doubts please contact our representative.